Gold Systems, Inc. Announces Alliance With Lucent Technologies Enterprise Networks Group to Provide Expanded International Support.

Business Editors

BOULDER, Colo.--(BUSINESS WIRE)--April 26, 2000

Lucent Licenses Gold Systems Vonetix(TM) Server For Its

CONVERSANT(R) Interactive Voice Response System To Enable

Voice-to-Web Applications

Gold Systems, Inc., an independent provider of automated self-service solutions for Fortune 1000 businesses, today announced it has formed an alliance with Lucent Technologies Enterprise Networks Group to provide expanded international support to Lucent. Gold Systems also will supply its Vonetix(TM) server for Lucent's CONVERSANT(R) Interactive Voice Response (IVR) System.

For Lucent's Enterprise Network Group in Europe, the Middle East and Africa, Gold Systems will provide full-service offerings, including pre-sales support, natural language speech recognition (NLSR) application development, and products and services. "By joining forces, we can quickly deliver self-service solutions to Lucent's international clients to help them better serve their customers who demand access to information - at any time and from anywhere," says Terry Gold, CEO of Gold Systems Inc.

"We're looking forward to working with Gold Systems in an expanded capacity on the international front," says Sheila Walth, Lucent Enterprise Networks Group Offer Manager, CONVERSANT IVR System. "In addition, incorporating Gold Systems' Vonetix server on the CONVERSANT has strengthened our ability to provide complete CRM solutions, including voice access to Internet content, for our customers."

To support multimedia self-service applications such as accessing Web content through voice response, the Lucent Enterprise Networks Group has incorporated the Gold Systems Vonetix server on the latest version of the CONVERSANT platform. The Vonetix server provides a Web interface for the CONVERSANT that enables developers using Lucent's Voice@Work Windows-based development tools to create IVR applications that access HTML and XML Web data. Because the Vonetix server supports established and emerging Web technologies, companies now have greater flexibility when creating multimedia self-service applications for their customers.

In a separate news release today, Lucent's Enterprise Networks Group announced new features for its CONVERSANT system, including incorporating the Gold Systems Vonetix server into its IVR platform.

The Vonetix server, which enables the IVR platform to communicate directly with Web sites, eliminates the need for companies to maintain or develop multiple back-end interfaces to applications and databases for automated telephone access. This lets businesses quickly extend their current Web offerings to customers via telephone access, significantly broadening their reach while preserving their infrastructure investments.

For example, customers that purchase a company's products online now can conduct those same transactions over the telephone. According to the Yankee Group, an IT research firm, there are an estimated 832 million installed phone lines and 469 million wireless subscribers in the world, and they project nearly 1.3 billion wireless subscribers by 2005. In comparison, approximately 200 million people have Internet access from a PC.

Gold Systems' Vonetix server is platform-independent and integrates voice applications across a wide range of markets and technologies, such as voice-to-Net, mobile commerce, wireless access protocol (WAP), NLSR, XML and VoiceXML. Future versions will be Java-based and will support Java APIs common to today's enterprise software.

The Vonetix server will soon accommodate a full suite of popular connectivity sources through standalone plug-ins, such as JDBC, CORBA, Siebel, SAP, PeopleSoft, VoiceXML and new APIs as they emerge, preserving companies' investments in their existing systems.

About Gold Systems Inc.

Gold Systems Inc. is an independent provider of automated self-service solutions for Fortune 1000 businesses. Founded in 1991, Gold Systems helps companies communicate easier and more effectively with their customers through speech recognition, interactive voice response and computer telephony integration applications, and wireless technologies. Gold Systems counts 11 of the Fortune 20 as clients, and was named to the 1998 Inc. 500 and Deloitte & Touche Fast 500 lists of fast-growth, privately held companies. Information about Boulder, Colo.-based Gold Systems can be found at www.goldsys.com or by calling 303-447-2837.

About Lucent Technologies Enterprise Networks Group

The CONVERSANT Interactive Voice Response System is part of Lucent Enterprise Networks Group's Customer Relationship Management Solutions, which comprise a broad array of systems, software and professional services that help companies deliver on their commitments to customers. They include multimedia customer care and computer telephony applications, customer relationship management software and predictive dialing solutions.

By the end of September, Lucent Technologies intends to spin off its enterprise communications systems, business cabling and LAN-based data networking businesses, including CRM Solutions, into a separate $8 billion company focused on delivering next-generation communications networks for enterprises. The new company will be the worldwide leader in messaging and call centers, the U.S. leader in voice communications systems, and will have the largest sales and services force in the industry.

Lucent Technologies, headquartered in Murray Hill, NJ, USA, designs and delivers the systems, software, silicon and services for next-generation communications networks for service providers and enterprises. Backed by the research and development of Bell Labs, Lucent focuses on high-growth areas such as optical and wireless networks; Internet infrastructure; communications software; communications semiconductors and optoelectronics; Web-based enterprise solutions that link private and public networks; and professional network design and consulting services. For more information on Lucent Technologies, visit its Web site at www.lucent.com.

Vonetix is a trademark of Gold Systems Inc. CONVERSANT is a registered trademark of Lucent Technologies.

All other company and product names may be trademarks of the company with which they are associated.

NOTE: Vonetix is pronounced vo-'ne-tiks.